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1. What happens if my container is overloaded?

Do not fill your container above the rim such that the lid will not close. A closed lid helps prevent litter, odor, and spillage when the container is lifted for dumping. If the container is overloaded, an Overloaded Container Fee of $7.25 will be charged to your monthly bill. A tag will be tied to the handle, indicating this additional fee.

2. What if I need an additional container?

To request an additional containers, call the Solid Waste Division at 254-501-7785. There is a one time administrative fee of $20.00. Additional containers may be acquired by paying the monthly base fee for the additional container(s) requested.

Your monthly garbage fee is based on the number of containers issued to an address. Containers are assigned to an address by serial number. This serial number is hot stamped on the container. 

3. What kind of garbage can I put in the container?

Place typical household garbage in the container. Examples of what not to place in the container are: 

• Dead Animals
• Flammable Liquids or Solids
• Hazardous Materials
• Hot Ashes
• Medical Waste (Exposed Needles)
• Motor Oil
• Paints
• Solvents

In the interest of container cleanliness, we encourage you to use plastic bags for your garbage and to periodically clean out the container with water. Do not pack trash in your container too tightly or place objects of such length that could lodge against the sides of the container, thereby preventing or impeding the emptying of your container.

4. When do I place my container at curbside for pickup?

The container shall be placed at the curb not earlier than 8 p.m. prior to your collection day, but no later than 7 a.m. on your scheduled collection day. Remove your container from the curb and return to storage not later than 9 p.m. on your collection day. Do not leave your container at the curb. Containers observed to be on the street at time not allowed shall be removed by city employees and placed near the front edge of the residence or near the garage area. A fee of $10.00 will be charged for this service.

5. What are my options for excess garbage / rubbish or other bulky items that will not fit in the container?

Excess garbage may be placed in plastic bags only (no boxes), and placed at curbside at least four feet from your container. The vehicle operator will reload the excess bags of garbage into the container for dumping. An Excess Garbage Fee will be assessed, up to a maximum of two reloads per collection day, and this fee is $7.50 per reload. Your monthly garbage account will be billed for the extra fees.

Use services as explained under "Special Collection Services." Take the waste materials to the Transfer Station and use your free disposal per calendar month for up to 500 pounds.

6. What if something happens to my container?

The roll-out containers are the property of the City of Killeen and must not be painted, marked, abused, mutilated, altered, or modified in any way. Abuse and damage to a container by citizens shall result in an assessment equal to the replacement cost of the container and / or time and materials involved to repair such container. Examples of abuse include, but are not limited to:

• Overloading the container beyond the rated weight capacity of the container
• Fire damage caused by hot coals and / or ashes
• Painting or marking the container in any manner
• Failing to follow the proper care and use instruction for the container

7. What if my container is stolen or destroyed?

If the container is damaged or stolen, the following policy applies:

• If the damage is your fault, you will be required to pay for a replacement. For example, any container that is destroyed by hot ashes or coals shall be the responsibility of the customer, and it shall be replaced at the customer's expense.
• If the container is stolen from your residence at a time other than when it should normally be out for collection, you will be required to pay for a replacement. A stolen container must be reported to the Police Department and the Solid Waste Division. However, if the city damages your container, or it is stolen while out on a collection day, your container will be replaced at no cost to you.