The app was launched in May 2022 and helps improve quality of life, encourage civic participation
KILLEEN, Texas (Nov. 27, 2023) – Citizens have been using the City’s Killeen Connect application in high numbers, helping the City top 1,000 service requests addressed across our area. The City of Killeen partnered with SeeClickFix to launch Killeen Connect in May 2022. It allows citizens to report quality-of-life issues and request services.
The app is free and Killeen citizens have been providing City of Killeen staff with photos, specific descriptions and more— valuable information needed to work on the concern efficiently. In addition, the platform provides City of Killeen officials with a centralized issue management system to manage issues from creation to resolution, engaging citizens throughout the process.
When residents see issues like potholes, malfunctioning traffic lights, loose animals or either other non-emergency items, they can take a photo, upload it to the app (which has a location connected to the photo) and follow along as service is rendered.
Citizens have been praising staff on the timeliness and efficiency of which requests are addressed, as requests are usually addressed within 48 hours of receipt.
Citizens can report problems and also view, follow the progress until a service is completed and comment on and vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all the issues reported in their community, enabling them to follow the progress of all service requests— not just the ones they report.
The goal is to empower residents to help clean up their community and help leaders gather ideas, recommendations and suggestions about Killeen.
The mobile app is available for download for free on Android and Apple devices. In addition to the mobile apps, citizens can send reports to the City of Killeen’s website at www.KilleenTexas.gov/KilleenConnect.