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Posted on: June 14, 2023

Killeen survey shows citizens have overall satisfaction with city services

78% of respondents were satisfied with overall quality of life in Killeen

KILLEEN, Texas (June 14, 2023) – The City of Killeen conducted a survey of residents in Spring 2023, which shows 78% have a positive perception of the city and were either satisfied or neutral with the overall quality of life in Killeen.


The six-page survey was conducted by ETC Institute and administered between March and May 2023. The company mailed a random sample of households in the city, and residents were also surveyed online and by phone. It took about 15 minutes to complete.


The survey’s purpose was to objectively assess resident satisfaction with the delivery of City services, compare the City’s performance to other communities and help determine investment priorities in the community. 


There were 529 completed surveys, which ETC Institute says is a very successful/high number by general survey standards. The results have a +/-4.3% margin of error and the confidence level is 95%.


The top satisfaction areas included Fire services, Ambulance services and trash/brush collection.

The City rated significantly higher than the Texas and U.S. averages in nine of the 14 categories of services. That includes Killeen rating 15% above the Texas average for fire services, and 18% above the state for ambulance services. 


Other categories Killeen scored high on versus the state and national averages, include trash collection, brush collection, sewer service, water service and library services.

The highest investment priorities, according to citizens, are street maintenance, police services and code enforcement. Categories connected to the police department that received lower-than-average reviews were traffic enforcement and crime prevention. ETC Institute determined the investment priorities by analyzing respondents’ priority ranking versus their satisfaction ranking.


The survey also assessed how the community feels about their individual neighborhoods, Historic Downtown and the Killeen-Fort Hood Regional Airport (GRK). 

These surveys help City leaders and council prioritize budget spending, based on what citizens want. City Manager, Kent Cagle said the City wants to continue to conduct these surveys every two years to help continue to guide funding and services for residents.


Residents can view the full presentation at

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